At dailywarehub, we are committed to ensuring your satisfaction with our dinnerware and kitchenware products. This policy outlines your rights and our procedures regarding refunds, returns, and shipping concerns, in compliance with European consumer protection regulations, including the Consumer Rights Directive.
2. Shipping and Delivery Issues
We partner with international logistics providers, including DHL, FedEx, and UPS, to deliver your orders to Europe.
Delayed Delivery: If your order exceeds the estimated standard shipping time, please notify us at plates@dailywarehub.com. We will initiate a formal investigation with the respective carrier. Upon verification of the delay status, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
3. Right of Withdrawal (14-Day Cooling-off Period)
In accordance with European consumer protection laws, customers residing in the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.
Process: To exercise this right, please contact us at plates@dailywarehub.com within the 14-day window.
Returns: Upon confirmation, items should be returned to our warehouse at the following address: 46 Bayview Road, Browns Bay, Auckland 0630, New Zealand.
Conditions: Returned items must be in their original, unused condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item was received in a damaged or defective state.
4. Damaged or Defective Items
We take great care in packaging our products. If you receive an item that is damaged or defective, please contact our customer service team immediately via plates@dailywarehub.com.
Evidence: Please provide clear photographic evidence of the damaged product and the packaging.
Resolution: Once the damage is verified, we will arrange for a full refund or a replacement to be sent to you. You are not required to return the damaged item to us.
5. Refund Processing
Once a refund is approved, it will be processed and applied to the original payment method.
We accept various payment methods for your convenience, including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Please be aware that the time taken for the funds to appear in your account depends on the policies of your specific card issuer or financial institution.
6. Contact Information
For any inquiries regarding your order, refund status, or general concerns, please reach out to us:
